Zoom and Avaya Announce New Strategic Partnership to Deliver Enhanced Collaboration Experiences

Avaya selects Zoom’s AI-powered collaboration platform, Zoom Workplace, to integrate with its communication and collaboration suite to help businesses reinvent teamwork.

Zoom and Avaya announced a strategic partnership aimed at delivering enhanced collaboration experiences to global businesses. As part of this partnership, Avaya selected Zoom Workplace, Zoom’s AI-powered collaboration platform that will include meetings, team chat, scheduler, whiteboard, spaces and more, to integrate with Avaya’s Communication & Collaboration Suite, offering customers a new and optimized way to manage their communication environments and workflows.

Avaya will also offer the integrated Zoom Workplace solution, providing an enhanced collaboration experience to its core, which includes some of the largest business customers in the industry.

Add value to innovation without disruption

Avaya customers can get additional value from their existing investments in the Avaya Private Cloud and on-premises solutions, while leveraging Zoom’s user experience and interface to meet your collaboration needs.

«Today, companies are looking to benefit from the latest AI-driven innovations to help differentiate, accelerate and grow, while integrating new levels of performance with minimal disruption to existing core systems», said Alan Masarek, CEO of Avaya. “By partnering with Zoom we can deliver on the promise of ‘innovation without disruption’ to our customers, providing additional value to businesses through first-class collaborative experiences within the Avaya platform”.

“Zoom was created to offer a sophisticated and easy-to-use product, and as the platform has expanded to include hundreds of products and more features, as well as generative AI integrated throughout, Delivering an exceptional user experience remains central to who we are and something we continue to invest heavily in,” said Eric S. Yuan, founder and CEO of Zoom. “Customers and partners like Avaya continue to turn to Zoom to meet their collaboration needs because of its speed of innovation and because it simply works. We are excited to offer that same experience to the thousands of Avaya customers who will benefit from a simple but powerful way to collaborate».

Enhanced collaboration with Zoom and Avaya

Current Avaya customers will retain their investments in Avaya solutions and devices while benefiting from Zoom’s AI-powered collaboration platform, Zoom Workplace.

Working together, Zoom and Avaya’s partnership is designed to deliver a joint solution that will provide an enhanced collaboration experience for Avaya customers, including:

  • Interoperability across platforms and devices, allowing users to work in Zoom Workplace while leveraging their existing investments in Avaya’s Communication and Collaboration Suite, Avaya Aura and Avaya Enterprise Cloud solutions, without altering investments in existing customizations, workflows or infrastructure.
  • Access to Zoom AI Companion, Zoom’s generative AI digital assistant.
  • Collaboration solutions like Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, flexible spaces and more.

Avaya’s new integrated experience with Zoom Workplace and device interoperability will be available to Avaya customers worldwide in the coming months. More details on the joint solution will be shared later this spring.